Skip to main content
Solved

Customer order confirmations are not generated in Out queue


Rasika Lakmal
Superhero (Customer)
Forum|alt.badge.img+18

When sending the Order Confirmation as XML (ORDRSP), file was not generated in the OUT1 queue. Once you resend it after some time, it was sent.

What would be the reason for this kind of behavior?

 

IFS Screen: Customer Order

IFS Action: Right mouse button, Send Order Confirmation

 

 

Best answer by Xavier Fernando

Rasika Lakmal wrote:

@Xavier Fernando message is  not created in released status in first attempt. This is an intermittent issue and not happening for all the COs.

 

As this an intermittent issue, I believe this could be due to the high load of transactions process at the same time.  Are we in a position to suggest a separate queue for ORDRSP messages?

View original
Did this topic help you find an answer to your question?
This topic has been closed for comments

4 replies

Forum|alt.badge.img+20

Hi @Rasika Lakmal ,

In the first attempt, does it create a connectivity message at least at release status ( or any other)?  If it is not created at all, Then I believe this could not be connected with message setup or connectivity rather something connected with RMB  to Send order confirmation.


Rasika Lakmal
Superhero (Customer)
Forum|alt.badge.img+18
  • Author
  • Superhero (Customer)
  • 214 replies
  • June 2, 2021

@Xavier Fernando message is  not created in released status in first attempt. This is an intermittent issue and not happening for all the COs.


Forum|alt.badge.img+20
  • Superhero (Employee)
  • 294 replies
  • Answer
  • June 2, 2021
Rasika Lakmal wrote:

@Xavier Fernando message is  not created in released status in first attempt. This is an intermittent issue and not happening for all the COs.

 

As this an intermittent issue, I believe this could be due to the high load of transactions process at the same time.  Are we in a position to suggest a separate queue for ORDRSP messages?


Rasika Lakmal
Superhero (Customer)
Forum|alt.badge.img+18
  • Author
  • Superhero (Customer)
  • 214 replies
  • June 2, 2021

@Xavier Fernando Thank you. I will check it.

 

 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings