Hi,
A company has a site (101) located in Sweden and the application server timezone is also in Sweden. Now if a technician from that site 101 needs to travel to another country to work on a work task (like Sri Lanka), when they report an expense and use the current mobile time in Sri Lanka which is 4 and half hours ahead, you will get a failed transaction that the transaction time cannot be a future date.
We cannot set the time offset for that site as there are employees working in that site. One solution is to not change the timezone of your mobile device, however are there other solutions functionally that someone can take to avoid this problem? Or is keeping the timezone on your mobile device the same as Sweden’s timezone the only option here?
Another example would be if there is a site located in the U.S and they travel to other states for their work tasks which have different timezones. They will face this issue as well. Appreciate any help I can get.
Solved
Reporting expenses in MWO in different timezone from application server
Best answer by James Ashmore
As a workaround to this issue we added the device Time Zone to the Device Location Logs that are captured on the WO state changes and on a frequency. If you add a custom field on the WO you can then use an event to update the WO with the “real” device date/time based in the state change device location and time zone set on this record.
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