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Getting Started - Customer Support and Success

  • September 16, 2020
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Phil Lamerton
Superhero (Employee)
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Get started by working your way through these key pieces of documentation:

Support Documentation: Support Policy, Operations Guide, Support Service Catalog

 

Other important Resources

https://support.ifs.com/csm?id=kb_article_view&sysparm_article=KB0043649&sys_kb_id=488ca251c37ce5d4d5280f35990131b2&spa=1https://community.ifs.com/technology-infrastructure-cloud-integration-dev-tools-50/tip-ifs-applications-product-release-and-maintenance-528https://community.ifs.com/customer-service-and-success-123/what-is-the-customer-engagement-center-cec-3084https://community.ifs.com/customer-service-and-success-123/how-can-i-register-for-an-ifs-support-account-3948https://community.ifs.com/customer-service-and-success-123/i-have-an-instance-hosted-in-the-cloud-how-do-i-access-support-2967

https://community.ifs.com/customer-service-and-success-123/where-can-more-information-on-how-to-understand-the-available-operating-models-for-ifs-cloud-be-found-10249

 

https://community.ifs.com/customer-service-and-success-123/what-kinds-of-ifs-training-courses-and-certifications-are-available-for-customers-and-partners-2256

https://community.ifs.com/customer-service-and-success-123/is-there-an-academy-user-guide-for-customers-13032

 

https://community.ifs.com/customer-service-and-success-123/how-do-ifs-use-shared-accounts-when-accessing-customer-environments-2453https://community.ifs.com/customer-service-and-success-123/what-is-ifs-supportnet-2455

 

https://community.ifs.com/customer-service-and-success-123/what-detail-is-required-for-raising-a-pso-case-7095https://community.ifs.com/customer-service-and-success-123/what-detail-is-required-for-raising-an-fsm-case-8500

 

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