Solved

IEE single user unable to login

  • 19 April 2023
  • 2 replies
  • 103 views

Badge +3

Environment:

  • IEE, IFSv10 UPD 11
  • Enabled single sign-on via ADFS security

Problem:

  • Windows security pops up when user tried to connect through SSO (Sign in as current user) as shown below

 

  • User can log in when they type username and password, however,
  • User gets kicked off sporadically and the system locks them out completely. It unlocks after 5-10 min or more and they are then able to connect only by typing in username and password and not through current user link shown above

Checks/Tests done:

  • Checked user configuration on both IFS and Active Directory account
  • Requested user to close IFS and all other applications before changing password
  • Confirmed no sessions on FND_CLIENT_LOGON_TAB before requesting user to retry connection, which still failed, but after awhile let the user connect.
  • User was provided a different PC to rule out if it was machine related issue

Note: The timeouts ae irregular. User had no issues until a week ago. User says no change occurred from their end. Other users are ok.

Please help!

 

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Best answer by fmakumi 16 May 2023, 16:59

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2 replies

Userlevel 7
Badge +18

Apologies for the delay. Did you end up raising a case for support to investigate?

 

Badge +3

Apologies for the delay as well. The issue got resolved on its own, though it did creep up days latter then disappeared again. Currently user is ok but I am liaising with them to monitor it. I’ll raise a support case if it reoccurs. Thank you for following up on this.

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