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Why the SHIPMENT ID  doesn’t appear in the Customer invoices view ?

  • 4 April 2024
  • 3 replies
  • 49 views

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Hi, 

Why SHIPMENT ID doesn’t appear ?

 

 

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Best answer by Pilar Franco 11 April 2024, 11:09

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3 replies

Userlevel 4
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Hi @Magdalena Kasjaniuk 

I think shipment ID is appearing only if you create a shipment invoice. Create a shipment invoice and check whether the shipment id is fetching to that field.

 

Thanks,

Chamath

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Yes, it’s true. 

@Chamath Kuruppuarachchi ,Thank you ! 

Userlevel 5
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Hi,

That’s correct. Shipment id is only retrieved when a shipment invoice is created. In your screenshot we can see CUSTORDDEB invoice types, which are invoices created per order, so then you have the Order No value fetched. In case of collective invoices CUSTCOLDEB that are not shipment invoices, then no shipment id, nor order no values are fetched and you can check the order numbers included in this invoice available in invoice lines.

Regards,

Pilar

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