Hello All,
According to IFS help, you can do a RMA to a customer without the original sales order.
“Return Material Authorization is a feature that is used to enter and authorize a customer's request to return previously delivered parts, with or without a known customer order number.”
I am looking for a equivalent for the vendors. We will be loading the inventory quantity via a count at go live but some of the items might eventually be returned to supplier. For those items, we would not have the PO in the system. The only thing that we have found is via an inspection but that necessarly require a PO.
Any alternate process and/or suggestion is welcome. We were maybe planning on using “issue inventory part” and use the scraping cause to isolate in a specific GL account, and eventually enter the supplier debit memo manually to offset the account. This has multiple issue where we do not connect the return to the debit memo, and we are losing track of the return merchandise.
Thanks