We are struggling to understand how the process of the RMA works in IFS and then sending a replacement part.
We create the RMA receive back the part and create a credit…. but how do we replace the part and send the customer a new one and have this still attached to the original customer order If it has been invoiced? I cannot even find where there is a way to be notified that the original order is now short of unit(s).
Question
RMA (Customer Returns) and replacing the part - IFS explanation
Hi
We don’t have any standard option to generate the replacement order from RMA referencing original customer order, but you can choose one of the below options to deliver the replacement parts. You can always find the quantity returned through RMA in the customer order line.
- Create a new customer orders with different order types (Here you can have new order type created to handle the replacement orders) and then mention original customer order no in the customer Po No field of the replacement order. Then you can easily search for the replacement orders by using order type & customer Po No
- If you want to handle the replacement in the original order instead of creating new replacement order, then work around would be first add the charge line to invoiced/closed customer order and this will change the customer order status to delivered and then you can add a new line and deliver the replacement (later you can delete the charge line).
Please make sure to change the sales price of the replacements to zero, if you don’t have to credit the original invoice and just to replace the part.
Hope this helps!!
Regards,
Mithun K V
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