Skip to main content
Solved

Invoiced/closed customer order line

  • Sep 15, 2021 12:45 PM UTC
  • 4 replies
  • 597 views
Sidekick (Partner)
Forum|alt.badge.img+9

Dear all ,

 

Invoiced closed customer order line  reopened  by mistake and seeking to solution to close the customer order line and customer order again . Please help on this.

 

 

Best answer by Kanishka Dilana

@XitThejaG Just check whether “Close Order Line” option is enabled for your Customer Order Line. Despite any customizations, if whatever Delivered is Invoiced by now, may be this Core function will help you to bring back the Customer Order Line to “Invoiced/Closed” state.

 

Conversely, if “Close Order Line” option is NOT enabled for your Order Line, you need to get that Technically investigated. In that case, you’ll have to log this as a Case and IFS Support/Project team will help you to get the Line back to “Invoiced/Closed” state.

View original

      4 replies

      Hero (Partner)
      Forum|alt.badge.img+9
      • Arunalu
      • Hero (Partner)
      • Sep 16, 2021 7:44 AM UTC

      Hi @XitThejaG , can you elaborate as to how you got there? like the steps followed, invoiced qty on that line etc?

        Sidekick (Partner)
        Forum|alt.badge.img+9
        • XitThejaG
        • Author
        • Sidekick (Partner)
        • Sep 19, 2021 1:02 PM UTC

        @Arunalu , RMB on the order line and cancelled . It looks like a customization

        Kanishka Dilana
        Superhero (Employee)
        Forum|alt.badge.img+16
        • Kanishka Dilana
        • Superhero (Employee)
        • Answer
        • Sep 23, 2021 9:47 AM UTC

        @XitThejaG Just check whether “Close Order Line” option is enabled for your Customer Order Line. Despite any customizations, if whatever Delivered is Invoiced by now, may be this Core function will help you to bring back the Customer Order Line to “Invoiced/Closed” state.

         

        Conversely, if “Close Order Line” option is NOT enabled for your Order Line, you need to get that Technically investigated. In that case, you’ll have to log this as a Case and IFS Support/Project team will help you to get the Line back to “Invoiced/Closed” state.

          Sidekick (Partner)
          Forum|alt.badge.img+9
          • XitThejaG
          • Author
          • Sidekick (Partner)
          • Sep 25, 2021 2:05 PM UTC

          Thank you all

          Terms & ConditionsAccessibility statement