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Invoiced/closed customer order line

  • September 15, 2021
  • 4 replies
  • 545 views
X
Sidekick (Partner)
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Dear all ,

 

Invoiced closed customer order line  reopened  by mistake and seeking to solution to close the customer order line and customer order again . Please help on this.

 

 

Best answer by Kanishka Dilana

@XitThejaG Just check whether “Close Order Line” option is enabled for your Customer Order Line. Despite any customizations, if whatever Delivered is Invoiced by now, may be this Core function will help you to bring back the Customer Order Line to “Invoiced/Closed” state.

 

Conversely, if “Close Order Line” option is NOT enabled for your Order Line, you need to get that Technically investigated. In that case, you’ll have to log this as a Case and IFS Support/Project team will help you to get the Line back to “Invoiced/Closed” state.

    4 replies

    A
    Hero (Partner)
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    • Arunalu
    • Hero (Partner)
    • 60 replies
    • September 16, 2021

    Hi @XitThejaG , can you elaborate as to how you got there? like the steps followed, invoiced qty on that line etc?

    X
    Sidekick (Partner)
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    • XitThejaG
    • Author
    • Sidekick (Partner)
    • 87 replies
    • September 19, 2021

    @Arunalu , RMB on the order line and cancelled . It looks like a customization

    Kanishka Dilana
    Superhero (Employee)
    Forum|alt.badge.img+16
    • Kanishka Dilana
    • Superhero (Employee)
    • 123 replies
    • Answer
    • September 23, 2021

    @XitThejaG Just check whether “Close Order Line” option is enabled for your Customer Order Line. Despite any customizations, if whatever Delivered is Invoiced by now, may be this Core function will help you to bring back the Customer Order Line to “Invoiced/Closed” state.

     

    Conversely, if “Close Order Line” option is NOT enabled for your Order Line, you need to get that Technically investigated. In that case, you’ll have to log this as a Case and IFS Support/Project team will help you to get the Line back to “Invoiced/Closed” state.

    X
    Sidekick (Partner)
    Forum|alt.badge.img+9
    • XitThejaG
    • Author
    • Sidekick (Partner)
    • 87 replies
    • September 25, 2021

    Thank you all


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