Skip to main content
Solved

Impossible to print customer invoice

  • Sep 19, 2024 7:55 AM UTC
  • 5 replies
  • 242 views
Sidekick (Partner)
Forum|alt.badge.img+9

Hello, 

 

I face a problem about printing customer invoices.

 

When I click the share button, I cannot find the print value in order to print the invoice and to post it.

 

Am I missing any setup ?

 

Best regards,

Best answer by PRODQ

Do you have permissions to print invoice?  Are there definitely lines on the invoices?

View original

5 replies

Sidekick (Partner)
Forum|alt.badge.img+9
  • Abdessamad
  • Author
  • Sidekick (Partner)
  • Sep 19, 2024 7:56 AM UTC

I forgot to add to screenshot.

 

Here is attached to my message the screenshot

PRODQ
Superhero (Customer)
Forum|alt.badge.img+19
  • PRODQ
  • Superhero (Customer)
  • Answer
  • Sep 19, 2024 8:37 AM UTC

Do you have permissions to print invoice?  Are there definitely lines on the invoices?

Linda
    Sidekick (Partner)
    Forum|alt.badge.img+9
    • Abdessamad
    • Author
    • Sidekick (Partner)
    • Sep 20, 2024 10:36 AM UTC

    Hello Linda,

     

    Thank you for your help.

     

    It was indeed a permission sets problem.

     

    Best regards

      Do Gooder (Customer)
      Forum|alt.badge.img+1
      • tparrett
      • Do Gooder (Customer)
      • Oct 25, 2024 1:41 PM UTC

      where can I find the permission section to see the “Print Invoice” button in AR?

      Hero (Employee)
      Forum|alt.badge.img+13
      • PIreland
      • Hero (Employee)
      • Mar 13, 2025 10:22 PM UTC

      ​@Abdessamad 

      I’m having the exact same problem.  Can you give us specifics as to what the permission set problem was?

      ​@tparrett , did you get your issue resolved?  How was that done?

      Thank you

      Patrick

      Patrick
      Terms & ConditionsAccessibility statement