Question

Customer Schedules not creating Customer Order

  • 22 February 2022
  • 1 reply
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A
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  • ACFal
  • Do Gooder (Partner)
  • 8 replies

Good evening;

 

I have a client who has the Customer Order Creation setting on Customer Schedule Agreement Parts set to “Create On Demand”, however, the IFS is not creating new orders as expected.  The release is throwing an Exception with the message: Error when cancelling order line, msg=ORA-20124: Error.NULLVALUE: Field [AUTHORIZE_CODE] is mandatory for Customer Order and requires a value.

 

If IFS is unable to find an order which matches the criteria of the schedule, it should create a new order, not generate an error that there isn’t an existing order to update.  Is there another setting somewhere keeping the system from creating the new customer order for the schedule?

 

Thanks in advance!

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1 reply

asdalk
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Hi,

Make sure you have connected a Default Coordinator in the Site per User window.

The Cooridnator is fetched from your user when creating a customer order. Most probably this data is missing in your set up which cause this error . 

Additioanlly : Make sure to add Default Buyer and Defualt Planner as well to avoid receiving similar errors in other flows 

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