Hi All,
I have a question around automatic creation of Locations in the service module. My understanding is that if you set up a customer address with an address type of visit it will auto create a location in service. However when I have done this, nothing has been created. Is there a setting I need to turn on to do this?
Best answer by Alexander Heinze
Last idea (before you may need to create a support ticket). I checked with R&D and the only add’l suggestion was to check whether the REQMGT component is active:
Btw, what release are you on?
+25That’s pretty odd, this always worked for me. Created a location…
...and the location address record was created automatically.
Even if geocoding failed, there was still an address. Maybe compare these settings with yours:
+25Last idea (before you may need to create a support ticket). I checked with R&D and the only add’l suggestion was to check whether the REQMGT component is active:
Btw, what release are you on?
Hi,
We do not have the Request Management component installed, so does this mean it does not auto create the location because of this?
Thanks,
George.
+25Yes, this functionality is part of REQMGT. Root cause found. 😉
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