Hello everyone, I have an issue regarding PO in MWO : I’ve created a PR and transformed it to a PO on a Work Order. I’ve assigned the WT to my resource and transfered it to the mobile. My problem is that I don’t see the PO in MWO. When I go to Materials/requested materials, I see the material request line, with the “PR connected” status :Material requisition linesBut when I try to go in the PO to receive it (“Réception Commande d’achat” in the screen shot), nothing is displayed : Purchase order receipts I’ve tried to sync all the entities several times, but nothing happened. My user is connected to a remote warehouse : Do you know if I miss something ? Thanks in advance.Simon

Question

PO doesn't appear in MWO

Forum|Forum|4 months ago
July 7, 2025
12 replies
76 views

SimonP
Do Gooder (Partner)

Hello everyone,

I have an issue regarding PO in MWO : I’ve created a PR and transformed it to a PO on a Work Order. I’ve assigned the WT to my resource and transfered it to the mobile. My problem is that I don’t see the PO in MWO. When I go to Materials/requested materials, I see the material request line, with the “PR connected” status :

But when I try to go in the PO to receive it (“Réception Commande d’achat” in the screen shot), nothing is displayed :

I’ve tried to sync all the entities several times, but nothing happened. My user is connected to a remote warehouse :

Do you know if I miss something ?

Thanks in advance.

Simon

+23

Alexander Heinze
Ultimate Hero (Employee)
Forum|Forum|4 months ago
July 7, 2025

Did you check IFS Cloud - MWO Service demystified (24R2) | IFS Community, chapter Purchase Handling? One issue could be the wrong receive case.

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SimonP
Author
Do Gooder (Partner)
Forum|Forum|4 months ago
July 7, 2025

Hello @Alexander Heinze , yes I have the receive case “Receive into inventory” :

And my part is an inventory part on my site :

I have read the document to look for my error but I don’t see the problem

+23

Alexander Heinze
Ultimate Hero (Employee)
Forum|Forum|4 months ago
July 7, 2025

Can you run

Refresh All Purch Parts
Refresh All Inventory Parts

to make sure the PO parts get synced to MWO? Or use the DB Viewer to check if they are.

If one of the responses resolves your issue, please use "Best Answer" so that the thread can be closed and others find solutions easier.

SimonP
Author
Do Gooder (Partner)
Forum|Forum|4 months ago
July 8, 2025

Hello, I have my part as a purchase part and inventory part in MWO

I can check other entity if needed

+23

Alexander Heinze
Ultimate Hero (Employee)
Forum|Forum|4 months ago
July 8, 2025

@skullk can you help, please?

If one of the responses resolves your issue, please use "Best Answer" so that the thread can be closed and others find solutions easier.

+11

skullk
Hero (Employee)
Forum|Forum|4 months ago
July 8, 2025

Bit strange.

Don’t you get it even when you initialize the mobile app? Can you please check on the Mobile user > Logs to see if there is any sync errors in the entity PurchaseOrderLineAllQuery?

And which IFS Cloud track you are using?