Community,
We have a service contract created customer order, status Invoiced/Closed. But we would like to cancel it, we did a credit invoice against customer invoice and it is done. but the customer order still shows Delivered status, and seems it cannot be undo delivery due to service contract.
Any idea how to undo delivery/close for this customer order? we are on APP10 UPD9.
Thank you.
+21Hi
Kindly note that if you need to credit a customer order created from service side (service contract), then it needs to be done from the service side itself. This is because, if a change is done in the customer order, then that change should be reflected in service side too. Therefore, is it recommended to use “Create Credit Invoice” or “Create one time invoice/credit invoice line” when crediting of an already invoiced customer order is needed. However please note that the debit and credit invoices that will be created are not directly linked with each other.
Best Regards,
Thilini
We did Credit Invoice at Service Contract side. so it should be fine. but the customer order cannot be closed, status “Delivered”. these CO are pretty rigid, give us hard time sometimes.
Thank you.
+21Hi
You are most welcome. I understand, and if needed, please check the background job to check whether there is any error that is preventing the closure of customer order.
Best Regards,
Thilini
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