Dispatch Console - Engineers from different Service Delivery Units

Hi Irene,

Could you please let us know what is the product version? And what do you mean by delivery unit? Is it the resource group?

Regards,

Thilina.

AFAIK there is no such validation in Dispatch Console, however you could create a BPA that checks and presents a warning or reject the assignment. See chapter Use of BPAs to Build Custom Validation Logic in IFS Cloud - Scheduling demystified (24R2) | IFS Community

Hi Thilina, thanks for your quick answer!

I’m working with Cloud version 24R2.

I have created one service organisation with 4 different delivery units:

Besides, I have created a resource group with 2 engineers, one linked to one Delivery Unit and another one to another Delivery Unit :

All is linked to the same DataSet.

So, as this task is linked to this delivery unit (Central), I only want to assign this task to engineers belonging to the same Delivery Unit:

Is this possible? Please let me know if you need more information.

Thanks!

Irene

Thanks Alexander it makes sense!

Alexander Heinze wrote:

irenecalero wrote:

Alexander Heinze wrote:

AFAIK there is no such validation in Dispatch Console, however you could create a BPA that checks and presents a warning or reject the assignment. See chapter Use of BPAs to Build Custom Validation Logic in IFS Cloud - Scheduling demystified (24R2) | IFS Community

Thanks Alexander it makes sense!

Btw, 25R1 will also add more fields to the DC Search Context so that you can filter candidates based on SDU:
 

 

Thanks Alexander this is very useful.