Question

Shipment of parent product

  • 15 August 2020
  • 3 replies
  • 67 views

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When I am trying to ship the parent product after repair steps are completed,I am getting exception as “Parent unit cannot be marked for shipment when component repairs are in-process”.When I check the component repair unit, the task is completed and all seems fine.Could someone please advice what am I missing?


3 replies

Userlevel 6
Badge +13

This looks to be the same issue as raised in https://community.ifs.com/service-fsm-touch-apps-document-management-mwo-mro-pso-43/need-help-on-component-repair-job-completion-fsm-3323?postid=11438#post11438

 

You may wish to subscribe to that topic as well in case that receives an answer before this one.

 

Kind regards,

Lee Pinchbeck

Userlevel 6
Badge +13

Hi @TaTSouraD,

It may be worth checking the rest of your open RMA’s to ensure that none of them are for, or contain, any of the parents components on them as this may be relating to another RMA in the system.

Are you able to expand more details on the message? If so that additional information could help you track down the specific record causing the lock. 

Kind regards,

Lee Pinchbeck

Userlevel 6
Badge +13

HI @TaTSouraD,

Did you find a solution to this issue? If you have would you be able to update this thread with the solution and mark it as best answer so that others with the same issue can then share in the knowledge?

Kind regards,

Lee Pinchbeck

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