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Process Flow Event Trigger Invoiced Customer Support


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Hi,

We have created a process flow for Service Order that triggers when Invoiced (When an event occurs),

Now we want to created same for Customer Support, but for Customer Support When an event occurs Invoiced does not exist.

How can i trigger a Customer Support Process Flow when Clicked on Invoice button on Resolve Complete Page.

I am testing SU11.

 

Thanks Robin.

 

Best answer by Phil Seifert

Hi Robin,

I confirm this option is available for Service Order documents in SU11 however looking at SU12, it appears it is not an option any longer.  See screen shot below.

If this was removed intentionally, I doubt it will be added as standard to v15.4 SU12 or higher for either Service Order or Customer Support.

For this I will need to discuss with the development group and understand what the current plans are and why.

 

 

Please log a case ticket for this to be reviewed to understand what the plans are for this functionality as right now, I don’t think it will be available in SU12 for either Service Order or Customer Support documents.

Given this view so far, I would not create process flows using this event trigger.

Otherwise, I would consider using the trigger Status Changed with a check to validate the order_uniq_stat_id was updated to 900 for invoiced.

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2 replies

Phil Seifert
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • 1364 replies
  • Answer
  • May 19, 2025

Hi Robin,

I confirm this option is available for Service Order documents in SU11 however looking at SU12, it appears it is not an option any longer.  See screen shot below.

If this was removed intentionally, I doubt it will be added as standard to v15.4 SU12 or higher for either Service Order or Customer Support.

For this I will need to discuss with the development group and understand what the current plans are and why.

 

 

Please log a case ticket for this to be reviewed to understand what the plans are for this functionality as right now, I don’t think it will be available in SU12 for either Service Order or Customer Support documents.

Given this view so far, I would not create process flows using this event trigger.

Otherwise, I would consider using the trigger Status Changed with a check to validate the order_uniq_stat_id was updated to 900 for invoiced.


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  • Author
  • Hero (Customer)
  • 70 replies
  • May 19, 2025

Hi Phil,

 

Then I’am glad i ask this question

 

I have Created a a case ticket for this.

 

Robin.


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