Hello.
Below, we have an advanced invoice for customer Spacelabs for 73,513.50 . There is also an available company CUPOA balance of -131,349.95.
We did a customer offset of the CUPOA and the advanced invoice for 73,513.50 .
When I look at the updated customer ledger open items, I now see a negative balance for the customer Spacelabs. My expectation was that its balance would be zero. The company CUPOA balance was rightly reduced by 73,513.50, but the customer advanced invoice balance was reduced by 147,027 rendering it negative.
Would anyone be so kind to explain why this happened? How can I offset a CUPOA and advanced invoice so that the invoice balance is cleared to zero? Any insight and suggestions would be greatly appreciated.
