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Question

payroll component was not showing on the Demo Environments

  • September 6, 2024
  • 1 reply
  • 21 views

Waqar Habib
Sidekick (Customer)
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payroll component was not shWe were working on payroll UAT at Karachi Shipyard and Engineering Works Ltd, suddenly very next day we faced a problem the whole payroll component was not showing on the Demo Environments. We have checked from the permission set but no luck.
Product Version: UPD6
Business Impact: UAT is halt due to this issue.owing on the Demo Environments

1 reply

Chanu_Yazi
Hero (Partner)
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  • Hero (Partner)
  • 146 replies
  • September 10, 2024

Hi @Waqar Habib 

  • Check for Errors: Look at system logs or error messages to find out why the payroll component isn't loading. Errors often provide clues about the problem.

  • Verify Configuration: Make sure the Demo Environment is set up correctly to show the payroll component. Compare its settings with those of a working environment if you can.

  • Review Permissions: Double-check that user permissions and roles in the Demo Environment match those in the Production environment where the payroll component is working.

  • Confirm Software Version: Ensure the Demo Environment is running the same software version (UPD6) as Production. Differences in versions can cause issues.

  • Inspect Recent Changes: Look at any recent changes or updates made to the Demo Environment. These might affect how the payroll component functions or appears.

 

I'm happy to share my advice on this. If you found the answer helpful, please mark it as the correct answer. This will allow us to close the thread and make it easier for other community users to find and benefit from in the future.
 

Regards,

Chanuka


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