Dear All,
we got a prepayment from the customer.
We connected this prepayment to a customer’s order and issued a Prepayment Based Debit Invoice (PREPAYDEB).
The customer resigned and we have to make a correction invoice now.
The problem is that it is not possible to issue a “correction invoice” for the Prepayment Based Debit Invoice (PREPAYDEB) which we have issued. When we right click on the header of the invoice, the option of making a correction invoice is grayed out.
It is only possible to issue a credit invoice which is unfortunately not an option.
Does anyone know how to handle this? (How to make an option of invoice correction available)
Thanks for your help.