Skip to main content

Hi all

The customer hasn’t contract change management. And this module hasn’t been setup and deployed.

The customer has setup Sales Contract.

After a service update, it’s not possible to create and save a Sales Contract, because users have the error message  “the CCO_CHANGE_CAPTURING LEVEL field has not been populated”.

The field is not available in the Sales Contract Windows.

It is not possible to add the field, from the Navigator page.

 

Is it a Bug ? or something the partner forgot ?

 

Thanks

Hi Eric,

sounds like a bug to me, except when in the build/deployment a question is asked like “Is CCO installed” but usually the code takes care of that

 

Regards Erik

Hi @Eric FOULART ,

we are facing the same problem in 23.1.2. Do you have information if it’s already fixed in 23.1.3 or 23.1.4?

Thanks.

Zdeněk

Hi9 @Eric FOULART ,

This is a bug in the core functionality.

Basically, 23R1 introduced a new capability for the integration of SC and CCO. This is fine for users who have SC and CCO but it seems that R&D forgot that some people don’t have both. For users with CCO there is a new field on SC that requires a value. There is no value, or opportunity to add a value, for users without CCO.

Your user will need to raise a case and take the fix when it becomes available

Is there any update from IFS when this error ‘CCO Change Capturing Level in Sales Contract may not be specified for new objects’ will be fixed for users that don’t have CCO?

23R2 Customer who does not have CCO gets this message when they try to copy a Sales Contract using the command menu button on the Sales Contract.

Reply


Terms & ConditionsCookie settings