Question

[ CONTRACT CHANGE MANAGEMENT & SALES CONTRACT ] - Error message after Service Update

  • 19 April 2023
  • 3 replies
  • 90 views
Eric FOULART
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Userlevel 5
Badge +7

Hi all

The customer hasn’t contract change management. And this module hasn’t been setup and deployed.

The customer has setup Sales Contract.

After a service update, it’s not possible to create and save a Sales Contract, because users have the error message  “the CCO_CHANGE_CAPTURING LEVEL field has not been populated”.

The field is not available in the Sales Contract Windows.

It is not possible to add the field, from the Navigator page.

 

Is it a Bug ? or something the partner forgot ?

 

Thanks

Eric FOULART - What's else ?

3 replies

E
Rank
Userlevel 3
Badge +9

Hi Eric,

sounds like a bug to me, except when in the build/deployment a question is asked like “Is CCO installed” but usually the code takes care of that

 

Regards Erik

C
Rank
Badge +1

Hi @Eric FOULART ,

we are facing the same problem in 23.1.2. Do you have information if it’s already fixed in 23.1.3 or 23.1.4?

Thanks.

Zdeněk

GAWIUK
Rank
Userlevel 2
Badge +4

Hi9 @Eric FOULART ,

This is a bug in the core functionality.

Basically, 23R1 introduced a new capability for the integration of SC and CCO. This is fine for users who have SC and CCO but it seems that R&D forgot that some people don’t have both. For users with CCO there is a new field on SC that requires a value. There is no value, or opportunity to add a value, for users without CCO.

Your user will need to raise a case and take the fix when it becomes available

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