We delivered a few customer order lines with the Supply Code of Service Order. We now need to undo the delivery. I opened the customer order in Undo Customer Order Delivery.
- When I right click on one of the order lines, the Undo Line Delivery menu option is greyed out/disabled.
- When I right click on the header and click on the menu option Undo Delivery, I get the Error Message “Cannot undo customer order delivery for customer order lines with supply code Service Order.”
Any ideas on how to work around or resolve this issue so that the lines can be un-delivered?
thanks!