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Question

Returns of customer-owned materials

  • December 18, 2024
  • 1 reply
  • 40 views

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Hi

The customer sends me materials to produce. In IFS, I enter this as customer-owned material. Then I produce it and sell it as customer-owned material and receive a labor fee.

At present, the customer sent me the relevant materials that need to be repaired. As a return, I have to enter the materials, repair them and send them back.
How can I deliver the products owned by the customer to my warehouse by entering a return record according to the sales order? This is not allowed on the sales item return screen.

 

 

1 reply

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  • Hero (Employee)
  • 208 replies
  • January 6, 2025

HI

This process is fully integrated with the Component Repair Order functionality. 


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