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Hi there,

I’m working on Quality Management - Non Conformance Reports (IFS Cloud 23R2) and I’m trying to ‘activate ‘ the standard available ‘Approval Process’ (NCR section Attachments). It is (standard) possible to attach this Approval Process, but it seems that it’s not active? To be more specific: while handling the NCR via the workflow Disposition, Correction, Verification, the NCR is automaticly set to ‘Closed’ after Verification, regardless the fact that the linked Approval Process is still open?

Hopefully someone can help me with this?

Thx!

Hi ​@martinbroekman,

Configured a custom event for a client to prevent NCR closure until the Approval Process in the attachment panel is completed.

Attaching the Custom event for your reference. Please check and let me know if you need any further assistance.

 

Regards

Abdul Rehman

Thank you Abdul for your quick respons! I will check and leave an update here afterwards.

Hi ​@Abdul 

We are facing the following: the standard way of working for ‘closing’ the NCR is finishing the ‘Verification’ step. If you set a hold to this last step with this custom event(= first execute approval process) you cannot later on continue with this verification step because it’s blocked.

Maybe we are missing some information about how or in what order we must handle this NCR when this approval process is incorporated? Or is it something we must taken into account when installing this custom event?

Pls. enlighten me.

thx

Martin Broekman

Hi ​@martinbroekman,

The custom event I shared in the last comment is configured for the Non-Conformance Report Header (Entity - NonConformanceReport), though you can configure it for Non-Conformance Report Corrections as well (Entity - NcrCorrectionAction), considering the Correction status as check point.

 

Regards

Abdul Rehman

 

 

hi ​@Abdul ,

Question: let’s assume we’ll put this custom event on the header, what will be the trigger and when that the NCR needs to be approved (or asks for an approval)?

thx

Br

Martin Broekman

Hi ​@martinbroekman 

The system would not allow to set NCR status to Closed until Approval Process is not completed.

 

Regards 

Abdul Rehman 

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