Skip to main content

Hi all,

 

I try to log-on to Business Reporter, but I face strange error, which I have never met before:

 


When I click “Refresh the page.” I get this error:
 


I have installed this website’s certificate and this environmental works in browser correctly. I have also prepared IAM Client as it should:

 


I have done this several times before for different environmental, and I have faced an errors when IAM Client or certificate is not defined correctly, but now I have done and defined them for this environmental at least twice.​​​​​​​

Certificate are stored on “Trusted Root Certification Authorities” -folder. I also stored them to different locations too, but did not make any difference. 

This environmental is working on 24R1 SU1.

@Viitati 

You can sometimes fix this error as an end user. Here’s how.

  • Verify the accuracy of the date and time setting of your machine. This issue might lead to certificate validation errors as this indicates to your browser that the certificate has expired.
  • Update the Microsoft Edge Browser.  An Outdated browser may not recognize newer security certificates.
  • Clear Cache and Cookies of the Microsoft Edge Browser. Sometimes cached data or cookies can cause certificate issues. Clear them and try again.

If the above steps do not resolve the issue, check the validity period of the SSL certificate.

To check the validity period of the SSL certificate, follow these steps:

  • Open the Environment URL in a browser.
  • Click the padlock icon in the address bar (next to the Environment URL).
  • Select Connection is secure.
  • Select Connection is secure and then View certificate.
  • The Certificate window will open. Check the "Validity" section for the "Issued On" and "Expires On" dates.

Contact the System Administrator if the certificate has expired.
 

Please note that the above steps apply specifically to the Microsoft Edge browser and may vary slightly for other browsers.

Thank You

Reply


Terms & ConditionsCookie settings