Access to the portal to change the certification body

Hi Sönke,

I will be happy to try to help!

On checking our system, I cannot find the name of your company (nako naturals GmbH) registered with IFS.

Could your company be registered under another name?

If you could provide me with your company’s CID (customer Identifier, or customer number), I can look into this further.

Kind regards,

Azelle

Dear Azelle,

thank you very much for your kind reply!

Our new CB say we are registered and they cannot add us anymore, and as per our previous CB the COID is: 83019

Thank you

best regards,
Sonke 

Hi Sönke,

Apologies, but I still cannot find your company name - unfortunately 83019 is not a valid customer number.

Can I please check what ‘CB’ stands for?

Do you have the name of your IFS Account Manager - that could help me locate your details.

Kind regards,

Azelle

Dear Sir Or Madam,

We have the same problem at ANGST RO

We are able to reset the password with the e-mail adress, but when we try to log in there is an error saying that the email adress or password is incorect and neither is posible because the e-mail adress is found in the IFS database and we recive the cange password link and the password was just reseted.

I cannot join the portal on ifs.com or on ifs-certification.com

However the matter is urgent because our new certification body need to be added today, so our audit can be prepared.

Thank you very much for any help!

best regards

Andrei

​@bocanescu_andrei see my reply on your other post.

​@soenke.koop  I think this is relevant for you too.