So excited to see the feature introduced to “Cancel Posted Customer Invoice” in 24R2. We use Avalara however and get this message when trying it - Avalara Sales Tax based Posted Auth invoices cannot be cancelled.
Is there any workaround? Will this ability to cancel with Avalara be introduced later? Is there just a setting we need to change?
+10hi
I don't see this option? can you tell me where it is please?
Cancel Posted Customer Invoice” in 24R2
First in Company > Invoice you have to toggle on the option “Allow Cancel Customer Invoice”
Then on Customer Invoices that are Posted Auth, there will be a button “Cancel Invoice”
+10
thank you so much!!!
we've been waiting for this for a while great news !!!
So have we...it just doesn’t seem to work with external tax systems. Hopefully someone in the community can shed some light on a workaround.
+10Hi
I tested this new feature, but I find it dangerous. Once the invoice has been sent to the customer, you can't cancel it just like that, and I don't see any way to block it.
Have you tested it on your end? Can you tell me what you think, especially when it comes to paperless invoicing?
Does anyone know how to send Canceled invoices to the customer automatically?? I’m implementing the Mexican localization and it is mandatory to send the cancelled invoices to the PAC (a 3rd party) and from there, to the SAT (Tax Administration Service of Mexico). But I don’t find how to send them. When I cancel a invoice, I don’t have any option or button for that:
Any idea??
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