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Question

Unable to deliver the customer order.


Deepak
Sidekick
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Hello Team,

I wanted to reach out about a customer order that I am having trouble delivering. Upon checking, I noticed that no pick list has been created even though all the lines have been picked for this order. It seems like the user might have picked it from the quick order flow handling.

Additionally, there is no shipment connected to this customer order. I have tried creating a shipment for this order, but unfortunately, no lines are showing up in the Available Order Lines tab of the shipment in order to deliver the picked quantities.

Could you please assist me with this issue? Any help would be greatly appreciated.

Thank you!

 

4 replies

Abdul
Superhero (Partner)
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  • Superhero (Partner)
  • 247 replies
  • April 16, 2025

Hi Deepak,

I would suggest please Undo Reserve and Picking through Deliver Customer Order Line with Differences screen and then try to deliver the Customer Order afresh.

 

Regards

Abdul Rehman


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  • Sidekick (Customer)
  • 87 replies
  • April 16, 2025

CO Lines will only be shown in the “Available Order Lines” tab if all details in the Shipment Header and also details on the Address and General tabs, match those on the Customer Order Lines. If i recall correctly, this includes the Customer ID, Delivery Address ID, Delivery Terms, and probably a few other fields too.

Are you sure the details in your shipment header match those of the CO Lines your trying to ship?

  • Robin

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  • Hero (Customer)
  • 639 replies
  • April 16, 2025

@Deepak agree RobinHunter point. this CO might not be connected to shipment anyway. RMB on the Customer Order window header, and see whether shipment info is enabled.


Deepak
Sidekick
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  • Author
  • Sidekick
  • 97 replies
  • April 16, 2025

Thank you ​@Abdul ​@RobinHunter and ​@ronhu for your quick help on the same...Checking it further !!!


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