■Issue
An error occurs when attempting to delete a customer order using the following steps.
① Create a customer order in IFS Cloud.
② Call Cancel_Customer_Order_Handling_SVC.Do_Process_Cancel_Order from the Excel Add-in to delete the customer order created in ①.
③ The following error is returned in the result field of the Excel Add-in.
ORA-20181: CancelCustomerOrderHandling.ACCESS_FAILURE: The arguments used to execute the current operation are not permitted.
■Execution Conditions
The error also occurs for a customer order in the Planned status immediately after creation.
■Execution Method
I have confirmed that the customer order can be deleted successfully from the IFS Cloud UI.
The error occurs only when the method is called from the Excel Add-in.
■Question
What conditions or parameters are required when calling Cancel_Customer_Order_Handling_SVC.Do_Process_Cancel_Order from the Excel Add-in to delete a customer order?
I would appreciate any advice regarding the cause of this error and possible solutions.
