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Is it possible to reflect changes made to a Site 1 customer order in the corresponding Site 2 customer order in an inter-site order process?

  • Oct 9, 2026 1:30 AM UTC
  • 2 replies
  • 63 views
Sidekick (Partner)
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Background and Findings

1. Reflecting changes from a Site 2 customer order to a Site 1 customer order

In the inter-site order process, changes made to a Site 2 customer order are reflected in the corresponding Site 1 customer order.

→ Confirmed that this works as expected.

2. Reflecting changes from a Site 1 customer order to a Site 2 customer order

In the inter-site order process, changes are made to a Site 1 customer order, and the Send Order Confirmation command is executed.

→ The changes are reflected in the Site 2 purchase order, but they are not reflected in the Site 2 customer order.

Questions
Is it possible to reflect changes made to a Site 1 customer order in the corresponding Site 2 customer order using standard functionality?
If so, could you please advise on any required settings, processing conditions, or actions that need to be performed?
If there is a separate standard process for reflecting changes from a Site 1 customer order to a Site 2 customer order, could you please provide information about that process as well?

Thank you for your assistance.

Best answer by Yathartha Karunananda

Hi ​@akahirat,

Supplier page → Purchase tab → Message Defaults section (for the internal supplier, i.e., Site 1)> is the below toggle is turned on? If not try enabling it.
 

 

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    2 replies

    Yathartha Karunananda
    Superhero (Employee)
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    Hi ​@akahirat,

    Supplier page → Purchase tab → Message Defaults section (for the internal supplier, i.e., Site 1)> is the below toggle is turned on? If not try enabling it.
     

     

    ~If this response resolves your issue, mark it as the best answer~
      Sidekick (Partner)
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      • akahirat
      • Author
      • Sidekick (Partner)
      • Oct 16, 2026 12:04 AM UTC

      Hi ​@akahirat,

      Supplier page → Purchase tab → Message Defaults section (for the internal supplier, i.e., Site 1)> is the below toggle is turned on? If not try enabling it.
       

       

      I enabled the Automatically Replicate Incoming Changes setting for the supplier and tested the process.

      After changing the quantity on the Site 1 customer order and executing Send Order Confirmation, I confirmed that the purchase order quantity was updated and that the quantity on the Site 2 customer order was also updated accordingly.

      This confirmed that the process behaves as expected.

      Thank you for your support.

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