I would like to identify the cause of an issue where an Incoming Customer Order is not created after sending a Purchase Order.

It’s likely something more technical (not my forte) but if it’s working for other sites that would suggest not? Have you checked the Background Jobs?  Is the part set up on both sites?  Are the sites set up with the respective Inter-Site settings?

Message Defaults?

Message setup on customer/supplier?

​@akahirat you need to enable the inbox/outbox connectivity processes. These processes are responsible for kicking off the background jobs that would process inbox/outbox messages that get created during the interco process.

 

 

Thank you for your reply.
The issue occurred while the relevant system parameter setting was already set to ON.

It’s likely something more technical (not my forte) but if it’s working for other sites that would suggest not? Have you checked the Background Jobs?  Is the part set up on both sites?  Are the sites set up with the respective Inter-Site settings?

Message Defaults?

Message setup on customer/supplier?

 

Thank you for your reply.

Even with the following settings, when I execute "Send Order" from a released purchase order, no data is created in Incoming Customer Orders.

I checked the Background Jobs, but there were no relevant records.

However, there is a record in the Connectivity Outbox Message Search, and the status is shown as "Posted".

The part is correctly registered and enabled on both the ordering site and the receiving site.

I have also checked the Inter-Site settings, and there were no issues.

 

The default message settings are as follows:

The customer message has already been configured.

​@akahirat so the flow is the following:

Send PO → Outbox Message created → Background job processing the Oubox Message → Application Message is created → Connectivity Inbox Message created for Incoming CO

So, if the Outbox message is created, and the connectivity outbox/inbox processes are enabled, you need to check the Background Job. I bet there is an error in the background job that is trying to process the Outbox Message.

Are there any clues on the Details/Lines of the Posted message in Connectivity Outbox Msg?  

Are there any clues on the Details/Lines of the Posted message in Connectivity Outbox Msg?  

 

Thank you for your reply.

When we click “Details”, the status is displayed as Released, and the line items are in the Transferred status with no errors.
 

Thank you for your reply.

I checked the background jobs, but there were no errors, and there was no data related to the transaction in question.

You may have done this already but did you make sure three were no other filters when you queried the Background Jobs.  I’ve been caught out a number of times thinking there were no records only to find I had a date filter on...