I am trying to discover which database in the structure of IFS Assyst stores third level SLA to creat a report showing the time each particular solving group is taking to solve incidents.
Does anyone knows about it?
Thanx
I am trying to discover which database in the structure of IFS Assyst stores third level SLA to creat a report showing the time each particular solving group is taking to solve incidents.
Does anyone knows about it?
Thanx
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