Customer Order Line Stuck in Picked Status

Option 1 (Recommended): Complete or clean the DCO record

1. Go to Deliver Customer Order with Differences
2. Find the problematic order line
3. Check if there are multiple rows (you mentioned two)
4. For each row:
   • Enter a value in QTY_ASSIGNED
     (even 0 if nothing should be delivered)
5. Save

👉 Once all rows have valid values:

• The delivery can be completed OR cancelled properly
• The system will release the lock on the order line

Option 2: Remove incorrect DCO rows

If those extra rows shouldn’t exist:

1. In Deliver Customer Order with Differences
2. Delete the incorrect rows (if allowed)
3. Ensure only the correct single line remains
4. Fill required fields (QTY_ASSIGNED)

Option 3: Finish the delivery (even partially)

If cancellation keeps failing:

1. Enter:
   • Delivered qty = 0 (if cancelling)
   • Or actual delivered qty
2. Complete the delivery step
3. Then:
   • Return to Customer Order
   • Now you should be able to cancel or adjust

Option 4 (Last resort): Data repair

If:

• You cannot edit/delete rows
• Or UI is inconsistent

Then this is likely data inconsistency in DCO tables.
At that point:

• Raise a ticket with IFS Support
• Mention:
  • Order number
  • Line number
  • DCO inconsistency (multiple rows + missing QTY_ASSIGNED)