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Cancel reserverd quantity from custom order.

  • June 26, 2026
  • 6 replies
  • 47 views
B
Sidekick
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Hi!

I  use IFS8. We have a Customer Order 2 years ago.  The order line’s Supply Code is Shop Order. Then there is a shop order connected to this shop order line. The shop order had been receipted and closed  2 years ago. But we don’t delivery the part to customer.  The part is always in stock and status is resevered. Now custoer inform us the order is canceled. We need cancel this customer order and scrap the part. 

But now we can’t cancel or close the customer order. Can not un-reservered the part. And can not scrap the part. How should we do?

 

 

 

 

 

Best answer by PRODQ

Could you ship/invoice the CO and then create an RMA which will credit the invoice generated and give you the opportunity to scrap the part?


Linda

6 replies

ttzeleznik
Sidekick (Customer)
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  • ttzeleznik
  • Sidekick (Customer)
  • June 26, 2026

Hello, 

I believe you need to go to Reserve Cust Order Line(s) screen, pull up the line.  Edit Qty Reserved to “zero” and save.

Cheers, Troy Z

B
Sidekick
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  • Bright Zhao
  • Author
  • Sidekick
  • June 26, 2026

Hello, 

I believe you need to go to Reserve Cust Order Line(s) screen, pull up the line.  Edit Qty Reserved to “zero” and save.

Cheers, Troy Z

Thanks for your quick reply!

I try to change the reseverd qty to 0. But the first Reserved qty (in header) is not able to changed. I set he second Reserved qty (in line) as 0 and save. The reserved qty still is 1. No help.

Could you please give more detail instruction about how tho change reserved qty to 0?

 

 

PRODQ
Superhero (Customer)
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  • PRODQ
  • Superhero (Customer)
  • Answer
  • June 26, 2026

Could you ship/invoice the CO and then create an RMA which will credit the invoice generated and give you the opportunity to scrap the part?


Linda

Linda
B
Sidekick
Forum|alt.badge.img+10
  • Bright Zhao
  • Author
  • Sidekick
  • June 26, 2026

Could you ship/invoice the CO and then create an RMA which will credit the invoice generated and give you the opportunity to scrap the part?


Linda

Hi!

I will try this way. Thanks a lot!

    B
    Sidekick
    Forum|alt.badge.img+10
    • Bright Zhao
    • Author
    • Sidekick
    • July 2, 2026

    Could you ship/invoice the CO and then create an RMA which will credit the invoice generated and give you the opportunity to scrap the part?


    Linda

    ​@PRODQ   Yes. It works. Thanks very much!

    J
    Sidekick (Employee)
    Forum|alt.badge.img+8
    • Jane Perry
    • Sidekick (Employee)
    • July 7, 2026

    You could also try to Deliver Customer Order Lines with Differences.  You can enter 0 for the quantity to Deliver and this will release the reservation and change the status of the Customer Order to ‘Released’.

     

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