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Can not create invoice for a CO

  • Jun 26, 2026 5:44 AM UTC
  • 6 replies
  • 95 views

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Hi!

We use IFS8. There is one CO, 2 lines. 1st line is canceled. 2nd line is deliveried. CO status is delivered. But can’t create invoice. When I query this order from funciton Create Invoice, there is nothing.  There is no way to create invoice.

How to fix this problem?

 

 

 

 

 

 

Best answer by Marcel.Ausan

​@Bright Zhao from your screenshot I can clearly see that your customer is set as Collective Invoice.

In such case you should be able to see all Delivered orders in Create Collective Customer Invoices page.

Can you paste a screenshot from Create Collective Customer Invoices page?

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6 replies

Marcel.Ausan
Ultimate Hero (Partner)
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  • Ultimate Hero (Partner)
  • Jun 26, 2026 7:55 AM UTC

​@Bright Zhao one option could be that your customer is setup for Collective Invoices. In that case you need to create the invoice from Create Collective Customer Invoices.

Please try from that page and see if you can see the data you’re after.


PRODQ
Superhero (Customer)
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  • Superhero (Customer)
  • Jun 26, 2026 8:09 AM UTC

Is there a price against the CO Line?  Is the Customer on Credit Block or ‘expired’?

 

Linda


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  • Author
  • Sidekick
  • Jun 26, 2026 8:22 AM UTC

Is there a price against the CO Line?  Is the Customer on Credit Block or ‘expired’?

 

Linda

Hi!

 

There is price in CO Line.

Customer is not credit block or expired.

 

 

 

 


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  • Author
  • Sidekick
  • Jun 26, 2026 8:23 AM UTC

​@Bright Zhao one option could be that your customer is setup for Collective Invoices. In that case you need to create the invoice from Create Collective Customer Invoices.

Please try from that page and see if you can see the data you’re after.

Hi!

Can not find it from Create Collective Customer Invoices. 😥


Marcel.Ausan
Ultimate Hero (Partner)
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  • Ultimate Hero (Partner)
  • Answer
  • Jun 26, 2026 9:56 AM UTC

​@Bright Zhao from your screenshot I can clearly see that your customer is set as Collective Invoice.

In such case you should be able to see all Delivered orders in Create Collective Customer Invoices page.

Can you paste a screenshot from Create Collective Customer Invoices page?


Forum|alt.badge.img+10
  • Author
  • Sidekick
  • Jun 29, 2026 12:24 AM UTC

​@Bright Zhao from your screenshot I can clearly see that your customer is set as Collective Invoice.

In such case you should be able to see all Delivered orders in Create Collective Customer Invoices page.

Can you paste a screenshot from Create Collective Customer Invoices page?

Yes. I see that field. I  change it to Normal Invoice. Now we can create inovice. Thanks!