Solution 285201Did Not Work For Apps10 UPD15 Customer Using SSO

@Rusiru Dharmadasa , @Piumi Rubasinghe , Could you please review this?

@Banu Liyanapathirana can we please get the Aurena FW versions from the Aurena client settings page from the customer’s environment where we see this issue? Did we also try to replicate this issue in any local environment if we have SSO enabled there?

Customer replied to my request for this info with a screen shot which states the following:

IFS Aurena framework version:  10.15.23.0

IFS Aurena client version:  10.15.132.0

IFS OData provider version:  10.15.2.0

@domze @Maheshi Could we please get an input or some instructions to find the problem here? Below is the connected Jira: https://ifsdev.atlassian.net/browse/TEZAUFW-636

Task G2169896-K- 1200 created for this.

We don’t know the reason why the customer is having those issues. As we don’t have any possibility to reproduce the issue, any investigation would need some help from the customer and access to an environment where the issue occurs. Please create a case if you would like us to conduct this kind of investigation.

Thanks for the reply Dominik.  I’ve emailed this customer and asked if they could be available for a session sharing meeting at a mutually agreeable time next week.  If so, would a session sharing meeting be acceptable for R&D’s purposes?

Eugene

Dominik - the case contact has made herself available to meet with R&D between 2 PM and 9 PM on Aug 17th.

Eugene

@domze 

Dominik - would G2169896-K Task 1200 suffice for the case / task for your needs?  @Piumi Rubasinghe, @Rusiru Dharmadasa 

Eugene

@Eugene Wager Since R&D needs to do a deep investigation on this, please raise a direct incident from the original customer case. Make sure to include all the information as highlighted in https://ifs.sharepoint.com/sites/ThirdLineSupport/SitePages/Minimum-Acceptance-Criteria.aspx. 

@domze , @Rusiru Dharmadasa , @Piumi Rubasinghe -

G2338855 - Task 100 has been created to formally request this investigation by R&D.  I’m also attaching “Performance Investigation Guide Document - G2338855.docx” as required in the Minimum Acceptance Criteria cited by you, Rusiru, above.

Please let me know if I’ve omitted anything needed by R&D

Eugene Wager