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Print Queue status working/Waiting/Inactive

  • Feb 4, 2021 12:51 PM UTC
  • 4 replies
  • 1513 views
Hero (Partner)
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What is the reason for the Print Queue in below status

 

Best answer by Yasas Kasthuriarachchi

Hi @FPayab,
Also refer KBA : 

Best Regards,
Yasas

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4 replies

Hero (Partner)
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  • FPayab
  • Author
  • Hero (Partner)
  • Feb 5, 2021 10:31 AM UTC

Hi @Sajith D 

What can be the reason for this issue. 

The queue stays in the Waiting, Working status . 

I am using Report Rules to send email to Customer when a PAyment Receipt is printed to logical printer (pdf). 

 

Thanks 

Fahim

Yasas Kasthuriarachchi
Superhero (Employee)
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Hi @FPayab,
Also refer KBA : 

Best Regards,
Yasas

    Superhero (Employee)
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    • Sajith D
    • Superhero (Employee)
    • Feb 7, 2021 10:44 PM UTC

    Hi @FPayab ,

    KBA mentio@Yasas_AK would be the place to get more infor on this. Hopefully you managed to find out what you were looking for.

     

    Cheers.

      Hero (Partner)
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      • FPayab
      • Author
      • Hero (Partner)
      • Feb 8, 2021 10:15 AM UTC

      @Sajith D @Yasas_AK 

      I went through the link Yasa mentioned but didnt help with my query.

      Firstly, i do not see any “remote waiting” or “remote working” statuses, it is only the working status that has been a problem for me, some print jobs are there for over a week with a status “Working”, some gets completed and some stay stuck.

      I want to know what is stopping/prolonging the completion of the print jobs? 

      Thanks 

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