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Since moving to IFS cloud, I can no longer delete print jobs in status ‘Error’ or in status ‘Remote working’.

The error message given is:

“The Print Job “1489559” is used by 1 rows in another object (PDF Archive).”

We have had quite a lot of issues with printouts and print agent, which have resulted in a lot of jobs gettings stuck in status ‘Error’.

In v10 we had a function called ‘Report Document Archive’, where i think the actual PDF was stored? This is no longer available in cloud, I can’t go there to remove the PDF. And I can’t delete the printout in ‘Report Archive’. 

Most of the printouts have already been removed from ‘Report Archive, automatically, because the ‘Expire Date’ is only one day (work instructions, labels et cetera).

Am I missing something in the setup?

@GISANCAR which IFS Cloud version are you using?

I just tried in 23.2.2 and I was able to delete print jobs in error from Print Manager:

 

@Marcel.Ausan we are on 23.1.6. Maybe there is a fix for this in 23.2.

Hi, 

We have the same issue, both in 23.1.6 and 23.2.6. So this is not fixed yet in 23R2

It would be insteresting to find out why you @Marcel.Ausan can delete print jobs.

Br. Barbara

experience the same issue with 23.2.9.

Thanks

Dominik

We have now upgraded to 24.1.2 and it is now possible for me to delete these printjobs.

 

It was not possible before the upgrade (23.1.6) and this was the first thing I tested after the environment became available. No changes to parameters done by any users.

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