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Question

Lobby Element - Result missing IFS Cloud


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Hi all,

related to this Issue:

Why is it that no data or number shown in the lobby element, but there is data available when clicked ? | IFS Community 

which was fixed years ago - I am now experiencing the same issue in IFS Cloud 24R2.

How is this issue resolved / can we solve it ourselves?

Thanks and br

7 replies

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  • Do Gooder (Customer)
  • 2 replies
  • April 1, 2025

Hi,
Do you find a solution to this problem? I also have a problem with lobby element that they don’t show number but when I enter them there is data:
 

I was wondering if you already have some solution.

 


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  • Author
  • Sidekick (Customer)
  • 11 replies
  • April 1, 2025

Hi ​@Ela,

Unfortunately, not yet. However, in your case, it seems to be a different issue. My request concerns link elements where the headings and other content are present, but the result next to them is not displayed.

In your case, it looks like you have a fundamental data source problem. Are this count elements?


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  • Do Gooder (Customer)
  • 2 replies
  • April 1, 2025

Normally the elements show number and when I enter it I have data like this:

 But some have a cross and don’t show any number but when I enter it, there are data they should show. So I asked IT for investigation but I saw your post and thought that maybe you have a solution.


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  • Author
  • Sidekick (Customer)
  • 11 replies
  • April 1, 2025

@Ela 

Then your navigation link is working and the data source is also correct.

You should check the “Data” area in the affected lobby elements and verify whether the aggregation (for specific fields or all fields) is correct. this could potentially solve your problem. :)


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  • Do Gooder (Customer)
  • 1 reply
  • July 22, 2025

Hello!

Did you find the answer to this I am experiencing the same issue both in 25R1 (test environment) and in 24R1 (prod environment). The data is there when you click through into the element with no errors and the elements that get the cross are not consistent:

  • Sometimes on the exact same lobby and applied filters it will show a cross for one user and a number (as expected) for another. 
  • Sometimes custom made elements have the issue but it has been seen with out the box elements also. 
  • It is not always the same elements that cross out.

I’m lost on how to fix it!


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  • Sidekick (Partner)
  • 12 replies
  • July 23, 2025

 Hi,

Seems like it’s a permission issue. Check the below thread for more details

https://community.ifs.com/getting-started-with-ifs-132/lobby-element-doesn-t-work-ifs-cloud-45080

 


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  • Author
  • Sidekick (Customer)
  • 11 replies
  • July 23, 2025

Hi ​@KatiePod123,

We're experiencing the same issue you're describing - the element returns results, but sometimes just shows an "X" instead. Refreshing the lobby occasionally makes the results appear, but then they disappear again.
We've reported this to IFS as a support case, and were informed the issue will be fixed in 25R1 SU3.

Regards


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