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IFS Enterprise Explorer 10.11.18.0 Update 11 keeps crashing on startup

F
Do Gooder (Partner)
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I get the below error when trying to run enterprise explorer on my pc :

Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> System.Runtime.InteropServices.COMException: UCEERR_RENDERTHREADFAILURE (Exception from HRESULT: 0x88980406)
   at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
   at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)
   at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)
   at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   --- End of inner exception stack trace ---

Best answer by Charith Epitawatta

Hi @faiyazi,

The supported effective resolution for IEE is 1024 x 768. If you have a high resolution display such as 2K or 4K,  please adjust its resolution and scale so that the effective resolution would be close to 1024 x 768. 

You can find the supported resolution for IEE in the supported platforms document as well:

https://community.ifs.com/support-services-restricted-documentation-281/ifs-applications-supported-platforms-4017?tid=4017&fid=281

Hope this helps!

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    Charith Epitawatta
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    • Charith Epitawatta
      Charith Epitawatta
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    J
    Sidekick (Customer)
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    • JamesW72
    • Sidekick (Customer)
    • 40 replies
    • November 2, 2023

    Have a look here

     

    UCEERR_RENDERTHREADFAILURE(EXCEPTION from HRESULT: 0x88980406) | IFS Community

    F
    1 person likes this
    • F
      faiyazi
    Charith Epitawatta
    Ultimate Hero (Employee)
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    Hi @faiyazi,

    The supported effective resolution for IEE is 1024 x 768. If you have a high resolution display such as 2K or 4K,  please adjust its resolution and scale so that the effective resolution would be close to 1024 x 768. 

    You can find the supported resolution for IEE in the supported platforms document as well:

    https://community.ifs.com/support-services-restricted-documentation-281/ifs-applications-supported-platforms-4017?tid=4017&fid=281

    Hope this helps!

    Charith - https://charith.pro
    F
    Kulana Coomasaru
    2 people like this
    • F
      faiyazi
    • Kulana Coomasaru
      Kulana Coomasaru

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