Skip to main content
Solved

IFS Enterprise Explorer 10.11.18.0 Update 11 keeps crashing on startup


Forum|alt.badge.img+1

I get the below error when trying to run enterprise explorer on my pc :

Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> System.Runtime.InteropServices.COMException: UCEERR_RENDERTHREADFAILURE (Exception from HRESULT: 0x88980406)
   at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
   at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)
   at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)
   at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   --- End of inner exception stack trace ---

Best answer by Charith Epitawatta

Hi @faiyazi,

The supported effective resolution for IEE is 1024 x 768. If you have a high resolution display such as 2K or 4K,  please adjust its resolution and scale so that the effective resolution would be close to 1024 x 768. 

You can find the supported resolution for IEE in the supported platforms document as well:

https://community.ifs.com/support-services-restricted-documentation-281/ifs-applications-supported-platforms-4017?tid=4017&fid=281

Hope this helps!

View original
Did this topic help you find an answer to your question?

2 replies

Forum|alt.badge.img+9
  • Sidekick (Customer)
  • 40 replies
  • November 2, 2023

Charith Epitawatta
Ultimate Hero (Employee)
Forum|alt.badge.img+31

Hi @faiyazi,

The supported effective resolution for IEE is 1024 x 768. If you have a high resolution display such as 2K or 4K,  please adjust its resolution and scale so that the effective resolution would be close to 1024 x 768. 

You can find the supported resolution for IEE in the supported platforms document as well:

https://community.ifs.com/support-services-restricted-documentation-281/ifs-applications-supported-platforms-4017?tid=4017&fid=281

Hope this helps!


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings