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How to connect a new customer with site?

  • Jun 19, 2023 5:00 PM UTC
  • 3 replies
  • 358 views
Do Gooder (Employee)
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Hi everyone,

I am in IFS CLOUD and I have created a new customer in my new company TR02, but when I want to create a new customer order it does not appear in my site.

So what can I do to solve this problem-?

 

thanks and best regards,

Best answer by Arcfarazt

If you’ve already set-up the Invoice/Payment pages, have you validated that you have an address created with appropriate Sales Address Information added within the Address page?

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    3 replies

    Sidekick (Partner)
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    • InnAlexaM
    • Sidekick (Partner)
    • Aug 16, 2023 1:25 PM UTC

    Hi Any Campos,

     

    @Any Campos 

    did you find a solution for this problem in the meantime ? 

    I have the same issue.

     

    Thanks,

     

    Alex

     

     

    Hero (Partner)
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    • Arcfarazt
    • Hero (Partner)
    • Answer
    • Aug 16, 2023 3:41 PM UTC

    If you’ve already set-up the Invoice/Payment pages, have you validated that you have an address created with appropriate Sales Address Information added within the Address page?

      Sidekick (Partner)
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      • InnAlexaM
      • Sidekick (Partner)
      • Aug 17, 2023 5:57 AM UTC

      Hi Astfarazt,

       

      thanks for your quick reply.

      You were right, the Customer CRM Infos were missing. After entering all information the customer was found on the site :)

      Thanks a lot,

      Alex

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