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Question

How to cancel inter-site customer order


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  • Do Gooder (Customer)
  • 17 replies

I have inter-site orders where the purchase order has been cancelled as required but the customer order has not been cancelled first. When we now go to cancel the customer order it does not allow as i get the error message:

Is there a way to cancel the customer order down. I thought i could change status of PO and then cancel order line and customer order before cancelling PO but i can not change anything on the PO as it is cancelled.

Kind Regards

Mick

2 replies

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  • Do Gooder (Customer)
  • 18 replies
  • April 18, 2025

We’re in the same boat. Did you ever find a resolution to this issue?
PO is cancelled, but the customer order is stuck in a released state.


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  • Author
  • Do Gooder (Customer)
  • 17 replies
  • April 19, 2025

hI dj,

We ended up delivering with difference and changing the quantity to zero. this allows you to close the order.

Kind Regards

Mick


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