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Question

Error on document preview

  • October 18, 2021
  • 2 replies
  • 287 views

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Dear all,

I think I have a setup problem of some sort as I am unable to preview documents (see example in print screen above). The documents are created as I can email them to myself but would like to preview them on the screen. Can you please advise on how to solve this? Many thanks!

2 replies

Mathias Dahl
Superhero (Employee)
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  • Superhero (Employee)
  • October 18, 2021

Hi, thanks for posting here.

I moved this to the framework section since this is related more to IFS Reporting than Document Management.

/Mathias

CC 

@ola.nissen, @Voshitha  

 


Manoj Ruwanhewa
Superhero (Partner)
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  • Superhero (Partner)
  • October 19, 2021

Hi @BeaMicheV , 

This can be an issue due to incorrect mappings of logical printers and print agents.

Usually predefined logical printers such as  NO_PRINTOUT  printer should not be mapped to any print agent.

Please verify them and also restart the print agent and integration server.

Regards

Manoj