Hi @Technical Toby,

We had CTI integration of legacy IFS tracks under CRM within the sales and marketing client.

CTI functionality was integrated to S&M core application. CTI had been included in core release as a part of S&M setup in IFS App75 and App8

Apart from core S&M, there were some CTI integration modifications also available in APP9  , Eg  G1693286

As you are an IFS employee , please reach to the contact persons in below APP10  LCS cases

which has requests for CTI integration.

G2272911

G2089629

Hope this information help you.

Regards

Manoj

Hi @Manoj Ruwanhewa 

Thanks for the cases. But the one is for FSM and the other one is yet to be handled ^^

I will see what I can do here.

Kind regards,

Tobias

Hi @Technical Toby,

have you found a solution? Is there also information about CTI connections in relation to Cloud 21R1/21R2 @Manoj Ruwanhewa and @Technical Toby?

BR

Nadim

Hi @Nadim , @Manoj Ruwanhewa 

I have not seen any progress in the IFS Case mentioned earlier.

But from my point of view, it has to be created via customization as we do not offer any default interface by now.

Kind regards,
Tobias