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Developer Studio Installation problem

  • Apr 19, 2022 12:04 PM UTC
  • 9 replies
  • 726 views
Do Gooder (Partner)
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When installing Developer Studio Version 22.1, it fails after installing with the following error:

Tried reboot of computer, uninstall and install again, but no go. Also the previous version I have installed now comes with an alert that it will only work on iFS9 projects.

Best answer by hamalk

Hi All,  @gakous , @dedy.efendi , @GregoryB , @StartStop , @Vidar 

 

This issue is solved now, sorry for the inconvenience caused. Please follow the following steps:

  1. First close the tool if you have it opened. 
  2. Delete the ”User Directory” content. Locate the directory using the following path, and delete the entire content inside “22.12” folder “C:\Users\hamalk\AppData\Roaming\DeveloperStudio\22.12”
  3. Download a  fresh installer from Developer Portal, and reinstall the tool
  4. Tool should get installed without any issue now.

Thanks

Harshini

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      9 replies

      Sidekick (Partner)
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      • StartStop
      • Sidekick (Partner)
      • Apr 19, 2022 6:24 PM UTC

      I have the same problem as Vidar. The modules can’t be loaded when starting the application. I also had the old v10 installed when I installed the new v2.120.

       

       

        Hero (Partner)
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        • GregoryB
        • Hero (Partner)
        • Apr 21, 2022 6:57 AM UTC

        Hi 

        Can someone from R&D check this issue ?

        BR

        Grégory

          Do Gooder (Partner)
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          • Vidar
          • Author
          • Do Gooder (Partner)
          • Apr 22, 2022 6:24 AM UTC

          Hi, It seems there has been a recent update, and the latest version does not work.. A colleague downloaded and installed on april 13, that was version 22.1.8546. I got a copy of that, and it works fine for me as well. The latest version 22.1.8561, does not work.

          Vidar

          Do Gooder (Partner)
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          • dedy.efendi
          • Do Gooder (Partner)
          • Apr 25, 2022 3:23 AM UTC

          i have a same the problem

          Do Gooder (Employee)
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          • gakous
          • Do Gooder (Employee)
          • Apr 25, 2022 6:39 PM UTC

          One of my developers is experiencing this issue as well.   Has anyone found a work around?  Do we know R&D is working on this - there’s no indication here that they are.   We had to revert to V21.

            hamalk
            Superhero (Employee)
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            • hamalk
            • Superhero (Employee)
            • Answer
            • Apr 28, 2022 1:17 PM UTC

            Hi All,  @gakous , @dedy.efendi , @GregoryB , @StartStop , @Vidar 

             

            This issue is solved now, sorry for the inconvenience caused. Please follow the following steps:

            1. First close the tool if you have it opened. 
            2. Delete the ”User Directory” content. Locate the directory using the following path, and delete the entire content inside “22.12” folder “C:\Users\hamalk\AppData\Roaming\DeveloperStudio\22.12”
            3. Download a  fresh installer from Developer Portal, and reinstall the tool
            4. Tool should get installed without any issue now.

            Thanks

            Harshini

            Harshini Madurapperuma
              Do Gooder (Partner)
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              • Vidar
              • Author
              • Do Gooder (Partner)
              • Apr 28, 2022 1:48 PM UTC

              Confirmed that it is working now.

              Great, thanks @hamalk 

                Sidekick (Partner)
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                • StartStop
                • Sidekick (Partner)
                • Apr 29, 2022 7:52 AM UTC

                It works on my PC as well. Thank you, @hamalk

                Do Gooder (Partner)
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                • dedy.efendi
                • Do Gooder (Partner)
                • May 11, 2022 9:07 AM UTC

                thank you @hamalk 

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