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Crystal Web Services error

  • Jul 14, 2022 3:54 PM UTC
  • 11 replies
  • 658 views
Do Gooder (Employee)
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Hi,

I’m testing Crystal Web Services configuration (IFS Cloud 22R1) and http://localhost/IFSCRWebSetup/Ifs_ReportService.asmx OpenReport test does not work. I have HTTP 500 error in one browser, and this message in the other: 

Crystal log cannot be started either.

How to solve this problem?

Regards,

Marta Kobosz

11 replies

Sidekick (Customer)
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  • PROAHAR
  • Sidekick (Customer)
  • Oct 11, 2022 9:51 AM UTC

I have the same issue. I have created a suppoort ticket but no response yet. The instructions for the test don’t match myy setup either, in GetSavedReportA I have an extra field at the top.

KristenGastaldo
Superhero
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Hi Both - It looks like this one hasn’t been able to be resolved by the community. I suggest you both open a case so support can assist you. 

Sidekick (Customer)
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  • PROAHAR
  • Sidekick (Customer)
  • Oct 25, 2022 8:30 AM UTC

Have already done so but no resolution in 3 weeks.

 

Thanks,

Alex

coobrians
Do Gooder (Partner)
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  • coobrians
  • Do Gooder (Partner)
  • Feb 9, 2023 11:09 AM UTC

@PROAHAR - did you get a resolution for this?

Sidekick (Customer)
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  • PROAHAR
  • Sidekick (Customer)
  • Feb 9, 2023 12:04 PM UTC

No not yet. It seems speaking to support that this test is no longer expected to work so testing in this way is not indictiave of anything.

Does it actually work from the appliction? If not what errors do you see?

One way to tell if the application and the WebService are talking is to enable logs in IFS Cloud :

Crystal Web Services Logs > Edit Log Configuration
Enable Logs > Click OK

When we enable we get this error:

IFS support are currently investigating.

Do Gooder (Employee)
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  • mealuk
  • Do Gooder (Employee)
  • Feb 10, 2023 12:12 PM UTC

Did you get a case number from support on this issue

Sidekick (Customer)
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  • PROAHAR
  • Sidekick (Customer)
  • Feb 10, 2023 12:18 PM UTC

Yes its Case CS0095991

Do Gooder (Partner)
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  • BPelz
  • Do Gooder (Partner)
  • Mar 10, 2023 8:37 PM UTC

Hello, regarding case CS0095991 you created. Has there been a resolution?

Sidekick (Customer)
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  • PROAHAR
  • Sidekick (Customer)
  • Mar 13, 2023 10:03 AM UTC

No not yet, it is taking some time. Do you have the same error?

Do Gooder (Partner)
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  • BPelz
  • Do Gooder (Partner)
  • Mar 13, 2023 10:48 AM UTC

I do. We created a case today as well. I am attaching my notes I included with the case. Let me know if you have any suggestions.

 

Do Gooder (Partner)
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  • ahmad134
  • Do Gooder (Partner)
  • Jan 7, 2025 9:03 AM UTC

Hello community IFS,

any update for this issue?

Best Regards

Ahmad

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