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Crystal Report server issue

  • 14 November 2023
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Trying to get a Crystal Reports server working for a cloud upgrade.

IFS is showing error 

Error in retrieving the parameters

 

I also can’t change the logging values for Crystal Reports from IFS 

If I try to save a change I get

com.sun.xml.messaging.saaj.SOAPExceptionImpl: Message send failed

I have tried changing the  crystal server address in system config to the IP address and that changed the error when trying to enable logs to:

 Return value to config logs not found.

 

I have tested all users from the crystal server and they are able to log into sql

Built a new server- same problem

It doesn’t log anything but if I go to this page

http://cloudprinttest/IFSCRWebSetup/Ifs_ReportService.asmx

It does log 

14/2023 3:53:19 PM[IFSCRWebSetup]-[GetDbInfoFromXml] Decrypted.
11/14/2023 3:53:19 PM[IFSCRWebSetup]-[GetDbInfoFromXml] Decrypted.
11/14/2023 3:53:19 PM[IFSCRWebSetup]-[GetDbInfoFromXml] Retrieved Information from XML : DBUser-IFSSYS DBPassword-******* PrintUser-IFSPRINT PrintPassword-******* DBServerName-TESTPDB AppOwner-IFSAPP IALOwner-IFSINFO
11/14/2023 3:53:19 PM[IFSCRWebSetup]-[GetDbInfoFromXml] Decrypted.
11/14/2023 3:53:19 PM[IFSCRWebSetup]-[GetDbInfoFromXml] Decrypted.
11/14/2023 3:53:19 PM[IFSCRWebSetup]-[GetDbInfoFromXml] Retrieved Information from XML : DBUser-IFSSYS DBPassword-******* PrintUser-IFSPRINT PrintPassword-******* DBServerName-TESTPDB AppOwner-IFSAPP IALOwner-IFSINFO
11/14/2023 3:53:46 PM[IFSCRWebSetup]-[GetDbInfoFromXml] Decrypted.
11/14/2023 3:53:46 PM[IFSCRWebSetup]-[GetDbInfoFromXml] Decrypted.
11/14/2023 3:53:46 PM[IFSCRWebSetup]-[GetDbInfoFromXml] Retrieved Information from XML : DBUser-IFSSYS DBPassword-******* PrintUser-IFSPRINT PrintPassword-******* DBServerName-TESTPDB AppOwner-IFSAPP IALOwner-IFSINFO
11/14/2023 3:53:46 PM[IFSCRWebSetup]-[GetDbInfoFromXml] Decrypted.
11/14/2023 3:53:46 PM[IFSCRWebSetup]-[GetDbInfoFromXml] Decrypted.
11/14/2023 3:53:46 PM[IFSCRWebSetup]-[GetDbInfoFromXml] Retrieved Information from XML : DBUser-IFSSYS DBPassword-******* PrintUser-IFSPRINT PrintPassword-******* DBServerName-TESTPDB AppOwner-IFSAPP IALOwner-IFSINFO

 

Nothing that seems useful

 

Went over all the pre-requisites etc and just can’t find the issue 

 

 

 

 

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Best answer by Alex Ivkovic 26 November 2023, 18:32

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I have not been able to get Crystal working on IFS Cloud 23R1

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I have not been able to get Crystal working on IFS Cloud 23R1

Well that’s not good… can anyone verify they have it working on 23R1?

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@Alex Ivkovic  here is the related post: IFS Cloud 23R1 - Crystal report setup error | IFS Community

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Our problem turned out to be  the "LocalNetworkIpRange": in the main_config.json was incorrect 

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I am also trying to figure this out. has anybody managed to get it working?

if i click fetch logs, i get ‘Currently there are no log files to fetch.’ which suggests its communicating but doesnt appear to be working. ifs documentation isnt the best either. also 23r1.

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