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Cloud: User with * Person ID is not allowed to create new documents. Please contact your Administrator

  • November 1, 2024
  • 5 replies
  • 181 views

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HI,

In Cloud, we are getting the below message.  Is there a way around it?  How do you give permission to create a new document for Person ‘*’?  I reviewed the post for same error for IEE, but did not help.  Would it be different for Cloud?

 

User with * Person ID is not allowed to create new documents. Please contact your Administrator

 

Thanks,

Jo

Best answer by matt.watters

‘*’ Person is attached to thier appowner user.  Our other customers have ‘Appowner’ as the Person ID for their appowner user.  This could be the issue, that you cannot use ‘*’ against the appowner?

Correct, Person ID * should not be connected to a User.

Person ‘*’ is used in document access to grant access rights to persons/users that are not granted explicit access through a Person or Group ID.

5 replies

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  • Hero (Customer)
  • 97 replies
  • November 1, 2024

Hi Jo, is there a reason why when the user account is created that a person account was created also? 

Just seems strange so interested as we are just starting our Cloud journey from Apps9, prearmed and all.


matt.watters
Ultimate Hero (Partner)
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  • Ultimate Hero (Partner)
  • 697 replies
  • November 1, 2024

Is a User associated with Person *?


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  • Author
  • Sidekick (Customer)
  • 15 replies
  • November 1, 2024

‘*’ Person is attached to thier appowner user.  Our other customers have ‘Appowner’ as the Person ID for their appowner user.  This could be the issue, that you cannot use ‘*’ against the appowner?


matt.watters
Ultimate Hero (Partner)
Forum|alt.badge.img+26
  • Ultimate Hero (Partner)
  • 697 replies
  • Answer
  • November 1, 2024

‘*’ Person is attached to thier appowner user.  Our other customers have ‘Appowner’ as the Person ID for their appowner user.  This could be the issue, that you cannot use ‘*’ against the appowner?

Correct, Person ID * should not be connected to a User.

Person ‘*’ is used in document access to grant access rights to persons/users that are not granted explicit access through a Person or Group ID.


Forum|alt.badge.img+8
  • Author
  • Sidekick (Customer)
  • 15 replies
  • November 1, 2024

Thank you!!