Skip to main content
Solved

Why can't I login to the community?

  • November 11, 2020
  • 1 reply
  • 381 views

KristenGastaldo
Superhero
Forum|alt.badge.img+18

When I try to login to the community, I get the message that I have an invalid username or password. 

 

Best answer by KristenGastaldo

Your username in the community is not your email address*. Try logging in with your username. If you can’t remember your username, email the community manager (community@ifs.com) and they can send you that info!

 

*If you registered your email as your username, that would be the only exception here. In that case, your email would work for the login. 

1 reply

KristenGastaldo
Superhero
Forum|alt.badge.img+18
  • Author
  • Superhero
  • Answer
  • November 11, 2020

Your username in the community is not your email address*. Try logging in with your username. If you can’t remember your username, email the community manager (community@ifs.com) and they can send you that info!

 

*If you registered your email as your username, that would be the only exception here. In that case, your email would work for the login.